publishing

Writers & The First Moment of Truth

In our previous posts on Writers and Micro Moments and the Writers & the Zero Moment of Truth we looked at the importance of understanding a reader’s “journey” and the “micro moments” within that journey.

The journey motif is a strong one in the Customer Relation Management and Cloud Marketing communities. Salesforce, for example, has a “journey builder,” a customer interaction mapping tool. And Google has a treasure trove of excellent articles on those moments when a person wants to know, go, do, or buy.

Writers who are looking to market and sell their books do well to understand what is needed in each moment of their potential reader’s journey of discovery and determine what kind of content the reader might need to help them move down the path, or “funnel,” to a transaction. In short, to quote Mike Grehan of Acronym Media, writers need to map their reader’s “intent with the right content response.”

Which brings us to the First Moment of Truth (FMOT). FMOT is a concept first advanced by Proctor & Gamble. It is the 3-7 seconds after a shopper first encounters a product on a store shelf. It is in these precious few seconds, P&G contends, that marketers have the best chance of converting a browser into a buyer.

So, what is the First Moment of Truth for a writer who is marketing their book? Undoubtedly it happens when a potential reader looks at the book cover. It is at this point that the individual makes an emotional, gut-level decision about the work — to find out more about it, or to move on. Usability guru Donald Norman refers to this as the visceral level of experience. At the visceral level, writes Norman, “people will be strongly biased toward appearance.” 

There have been numerous posts (and studies) on the importance of having a good book cover. This is particularly the case with self-published writers. Darren Beyer’s post on this topic demonstrates ably that a book is, indeed, judged by its cover. And this is why many book covers look similar (I know of four that look almost exactly like Anthony Doerr’s All the Light We Cannot See).

There are two takeaways for the book marketer:

  • First, it’s important to think of your customer as taking a journey to your book. Mapping that journey and identifying the micro moments within it will help you understand the content you will need to generate.
  • Second, we cannot overemphasize the importance of making an emotional connection with a reader through a well-designed cover. As Maya Angelou said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

— Mark Schroeder

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Why Similarities Are Important In Book Marketing

We’re new to the publishing industry and so we have been, for the last year or more, eagerly devouring articles from industry notables in an attempt to “school” ourselves in the language and practice of publishing. We have, in particular, learned quite a bit from Peter McCarthy and Mike Shatzkin, founders of Logical Marketing. Their posts have not only enlightened us but have reassured us that we are heading down the right road in the development of our Audience Management Platform for Writers.

A recent presentation by McCarthy entitled The Big Ideas in Big (or Small) Marketing Data reinforced for us the critical role that “similarities” play in book marketing. The sweet spot, as McCarthy notes, is to use similarities to find the audience that is “unaware [of my book] and just might [buy)” it. These adjacent  or “look-alike” audiences are comprised of people who are similar to our own followers or to a specific profile. They share the same demographic characteristics, use the same hashtags, etc. They may, in fact, like the same books.

Set of Black and White Feather.

We have trod down the same path as McCarthy in searching for those look-alike audiences – though we may use different terms and perhaps have received different inspiration for doing so. We are inspired by the philosopher Wittgenstein’s meditations on how “language” means (through “family resemblances”) and also from the linguist de Saussure, who posited that language was comprised of similarities and differences between words or signs.

This is not a leap, of course, for most writers – or readers. Amazon, Netflix and other companies have fashioned their recommendation engines so that we are constantly reading or viewing or listening to “similar” things (fortunately we can be a fan of many genres!). And many social media users are experts at finding similar hashtags through the use of www.hashtagify.me and other tools.

So we have been, instinctively, using similarities (or analogies) all along in our search for an audience (and for meaning in general). And this makes sense – as Douglas Hofstadter writes in Surfaces and Essences, “analogy is the fuel and fire of thinking.” It also drives what we are doing at Find My Audience. We are trying to automate that process, however. Take, for example, the screen presented below.

 

__FMA_PROFILE_01b_

 

This is our Profile Screen. Here we ask writers to tell us what genre(s) their book fits into, similar books, and keywords or phrases that might describe their book. Later on, the writer will be able to provide a fuller profile, but for now, these inputs are sufficient. We use those inputs to search the social web not only for matches but for similarities to the inputs the writer entered. Below is a sample screen return from our search of Twitter.

 

fma-audience-twitter-people

 

Note that our application returns users who have been “ranked” as being potentially predisposed based on the language they are using. We then enable you to communicate directly with that user. By narrowing down the audience, we save the writer time and we provide a direct-to-consumer marketing vehicle.

There are a lot of neat feat features in our Audience Management Application and in the weeks to come we will start to share them with you. In the meantime, should you want to be on our beta list of users, send us an e-mail at mark@findmyaudience.com.

At Find My Audience, we understand that not all authors are marketers. That being said, growing your social audience can expand your readership and book sales. You don’t have to be a book marketer to find new readers online. We are here to simplify this process for you. Sign up today and connect with potential readers across the globe.

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